Updated December 10, 2020
Our Hospital Remains Open With Modified Operations To Keep You and Your Pets Safe.
As a trusted partner in your pet’s care, our staff is available to provide critical cardiac care to our patients. With the rising threat of COVID-19 however, and recent mandates to restrict crowd interaction, we have reduced our staff time in the hospital and implemented a temporary policy to restrict clients from gathering in our lobby. At this time, our hospital remains open, but with restrictions.
Adjusted Staff and Doctor Availability
Our hospital remains open and our team is reachable by phone at 503-246-9689 during regular business hours. In efforts to reduce exposure to the coronavirus our medical team is available in the hospital less frequently than our typical schedule. If you require assistance, please be sure to call ahead and speak with our staff directly regarding your pet’s care.
Curbside Service Continues
We recently received guidance from Oregon OSHA stipulating that, as a veterinary medical establishment, we must operate on a curbside model
until at least May 4, 2021.
Here’s how our curbside service works:
Please call or text us at 503-246-9689 when you arrive to check-in and a member of our team will ask you a few questions about your pet’s heart health. Our team will then take your pet inside for their scheduled appointment. Please wear your mask when our team comes out to collect your pet, and ensure that all pets are on a leash or in a secure carrier. We ask that all clients wait in their cars during their pet’s appointment.
Our team will perform a cardiac exam and any diagnostics, then Dr. Wood will call you with his findings and any treatment recommendations. You will have the opportunity to discuss treatment recommendations with Dr. Wood over the phone before you leave. A full report will be sent to you and your primary care veterinarian after your appointment.
We will take payment over the phone after your pet’s services are completed.
According to the Oregon Veterinary Medical Association, there are a few exceptions to the new state rule and those include euthanasia cases, situations in which a team member needs to instruct a pet parent on how to administer medication, and pets whose past behavior indicates they might be a danger to staff unless accompanied by their owner.
Curbside Pick-Up of Medications
If your pet relies on medications, we recommend ensuring that you have enough supply to last through at least one month of a possible home quarantine situation. Please call us at 503-246-9689 to place an order from the hospital or complete our online prescription request form. If you purchase medication from the hospital, we will have you pay over the phone, email you a receipt and arrange for safe pick-up from our hospital.
Thank you for your continued patience while we navigate this situation together. Please don’t hesitate to call us at 503-246-9689 if you have questions or need assistance for your pet in any way.
Stay safe and stay healthy,
Dr. Wood and the Team at Cardiology Northwest